Terms and Conditions KOKO33 –
A Clear Guide for Members

1 Acceptance of Terms

These Terms and Conditions constitute a binding agreement between you ("Member") and KOKO33 ("Platform", "We"). By accessing, registering, or using any part of the KOKO33 platform at koko33.pro, you expressly agree to comply with all terms stated in this document.

If you disagree with any part of these terms, please stop using our platform immediately. KOKO33 reserves the right to amend these terms at any time, and changes take effect immediately upon publication on the platform.

2 Registration Eligibility

To register and use KOKO33 services, you must meet the following requirements:

• Aged 18 years and above on the date of registration.
• Be located in a jurisdiction that permits online gambling activities.
• Register only one account only; duplicate accounts are strictly prohibited.
• Not currently enrolled in any gambling platform's self-exclusion programme.
• Using accurate, complete, and current personal information during registration.

KOKO33 reserves the right to request identity verification (KYC) documents at any time to confirm member eligibility. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

3 Member Account

Each member is fully responsible for their own account. The following are your responsibilities as a KOKO33 account holder:

• Keeping your password and login credentials confidential at all times.
• Notifying KOKO33 immediately if you suspect any unauthorized access to your account.
• Ensuring that the personal information in your account is always up to date and accurate.
• Not sharing your account, password, or credit balance with any other party.

KOKO33 uses 256-bit SSL encryption to protect all your data. However, we are not liable for any losses arising from a member's own negligence in maintaining the security of their account.

4 Deposit & Payment

KOKO33 supports a variety of secure and integrated deposit methods for the convenience of members in Malaysia:

• Online Bank Transfer: Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and other major banks.
• E-Wallet: Touch 'n Go eWallet, Boost, GrabPay.
• Cryptocurrency: USDT, Bitcoin, and other supported crypto options.

All deposits will be credited to your account automatically once payment is confirmed. The minimum deposit is RM10 and maximum deposit limits vary by chosen payment method. KOKO33 does not charge any processing fees for deposits.

5 Fund Withdrawal

Members are entitled to withdraw their winnings subject to the following conditions:

• The account must have completed the full KYC verification process before the first withdrawal is processed.
• Withdrawals may only be made to the same payment method used for the deposit, or to a method that has been registered and verified in the account.
• The minimum withdrawal is RM30 per transaction.
• Successfully verified withdrawal requests will be processed within 15 minutes to 24 hours depending on the selected method.
• If there are any active bonuses in the account, the wagering requirement (rollover) must be completed before a withdrawal is permitted.

KOKO33 reserves the right to request additional documents for compliance purposes before approving any withdrawal. This is a standard security measure to protect your account.

6 Bonuses & Promotions

All bonuses and promotions offered by KOKO33 are subject to the specific terms and conditions stated in each offer. General terms applicable to all bonuses are as follows:

• Every member is eligible to claim a welcome bonus once only upon first registration.
• Bonuses cannot be directly converted to cash without fulfilling the specified rollover requirements.
• Rollover requirements are typically between 5x to 30x depending on the bonus type; please check the promotions page for specific details.
• Only one bonus may be active on an account at any given time.
• KOKO33 reserves the right to cancel any bonus suspected of being obtained through fraud or abuse.
• Bonuses may not be transferred to another member or used in another account.

To avoid confusion, please read each promotion's specific terms carefully before claiming. For any enquiries, our customer support team is available 24/7.

7 Game Rules

The KOKO33 platform offers a wide range of game categories including Slots, Live Casino, Sports, and esports. Each game category has its own rules, which can be found in the respective game help section. General rules applicable to all games are as follows:

• All game results are final and cannot be disputed unless there is verifiable evidence of a technical failure.
• In the event of a technical disruption during gameplay, KOKO33 will attempt to restore the game session and related balance based on our server records.
• KOKO33 reserves the right to void any bets placed at odds or rates that were displayed in error due to a technical fault.
• The return-to-player (RTP) percentage for each game can be found in the respective game information.

8 Prohibited Activities

KOKO33 members are strictly prohibited from engaging in any of the following activities:

• Fraud and Money Laundering: Using our platform for illegal activities, including money laundering, is a serious offence that will be reported to the relevant authorities.
• Use of Bots or Automated Software: Using scripts, bots, or any automated software to interact with the platform is strictly prohibited.
• Bug Exploitation: Exploiting any technical errors or system bugs to gain an unfair advantage.
• Collusion: Colluding with other members to manipulate game outcomes, particularly in poker or live table games.
• Duplicate Account: Registering more than one account per individual to obtain multiple bonuses.

9 Account Closure

Members may close their account at any time by contacting our customer support team. Prior to closure, please ensure all real money balance has been withdrawn, as any bonus balance that has not met the rollover requirements will not be refunded.

KOKO33 reserves the right to close or suspend any account without prior notice if:

• There is suspicious activity or a violation of these terms and conditions.
• The member failed to comply with KYC verification requests within the specified timeframe.
• The account has been inactive for more than 12 months consecutive.
• There is an instruction from the relevant legal authorities.

10 Privacy & Data

KOKO33 is committed to protecting the privacy and personal data of all members. The collection, use, and storage of your data is carried out in accordance with Privacy Policy respectively. In brief:

• Your personal data is collected solely for the purposes of service provision, identity verification, and legal compliance.
• We will not sell or share your personal data with third parties without your consent, unless required by law.
• You have the right to request a copy of your personal data held by us at any time.

11 Limitation of Liability

The KOKO33 platform is provided on an "as-is" basis. While we strive to ensure continuous and uninterrupted service, KOKO33 does not guarantee that the platform will always be available without technical disruptions.

KOKO33 shall not be held liable for:

• Financial losses arising from legitimate game outcomes.
• Delays or failures caused by factors beyond our control, such as internet disruptions, third-party failures, or unforeseen circumstances.
• Any indirect, consequential, or punitive losses arising from the use of the platform.

12 Terms Amendment

KOKO33 reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. The latest version will always be published on this page along with the date of update.

Continued use of the KOKO33 platform after any changes are published will be considered your acceptance of the amended terms. We therefore recommend that you review this page periodically.

If you have any questions regarding these Terms and Conditions, please contact our customer support team, available 24/7 via live chat or email at [email protected].